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(206) 268-0397

Frequently Asked Questions

​Does FMNW and Your Providers take my Insurance?
We ask that you call your insurance company to verify if our provider is an in-network provider on your particular plan, and if Naturopathic Medicine and Acupuncture is covered.  Using the customer service number listed on the back of your insurance card, please ask the following: 

  1. Is Kimberly Iller / Meredith Bull at 8010 15th Ave NW Ste D Seattle WA 98117 an in network provider on my plan?

  2. Is naturopathic medicine and acupuncture covered by my plan?

  3. Is there a limit to the number of visits or treatments on my plan for the various services offered?

  4. What is my copay for each type of visit?



How to make a Payment?
Preferred method of payment is a check mailed to the office. Checks declined due to non-sufficient funds will be charged a fee of $50.00 plus any additional fees charged to FMNW above the $50.00. Mail Checks to:


8010 15th Ave NW, Ste D,

Seattle, WA 98117

The other method of payment is by credit card payment.  You can pay online using PayPal or you can call or portal message your credit card details. You must include the specific amount to be charged.  Asking us to charge the current open balance is not sufficient.:


  • Credit card number
  • Expiration date
  • Security code on the back of the card
  • Names on card
  • Zip code associated with the card
  • Exact amount to be charged


Patient will receive a bill mailed to their house over 2 consecutive months. If your bill is unpaid, you will receive a warning email and will be given 2 additional weeks to pay your bill or to create a payment plan with the office.

Checks declined due to non-sufficent funds will be charged $50 plus any additional fees charged to FMNW above the $50.00.



Questions about your Bill?
Patients will receive a bill mailed to their mailing address over 2 consecutive months. If your bill is unpaid, you will receive a letter with a final warning. If you receive a bill or final warning and you have already paid, please contact our office with your payment details so we can verify that payment was received and applied correctly.


Any questions about your statement should be sent to Thrive Profitable Practices at:
(206) 778-5595

rachel@thrivepractices.com

For questions regarding insurance coverage, benefits or selecting a primary care doctor please contact your insurance provider. 
 



Where are you located?
Our office is located in the Whittier Heights Neighborhood in North Ballard. If possible we recommend you drive by the clinic a few days before your appointment and locate parking.  Parking can be found behind the building, in the front of the building and in the neighborhood hood behind the building. The clinic is very small and reception is not on site. If you get lost on the way to your appointment we may not be able to call you back in enough time to be able to keep your appointment.

Note: If you search for "Dr. Kimberly Iller", many addresses come up.  Instead search for "Functional Medicine Northwest".


Where are the New Patient intake forms?
You can print these and bring them to your appointment by clicking here. If you are unable to do this, please inform the office at least 24-hours before your appointment so we can be sure to have some forms ready for you.


How do I Schedule an appointment?
You can click the “Schedule Appointment” button on my webpage.  Once on the scheduling page, I recommend you “Bookmark” the page so you can easily find it again. There is a link to the scheduling page from your appointment reminders.

You cannot book an appointment through the patient portal. They are different programs and I like using the scheduler I currently use. 



How do I cancel an appointment?
You can cancel online or by calling the office at (206) 268-0397. To avoid the late cancellation fee, please cancel in advance at least 48 business hours (Monday-Friday).


Examples:

  • To cancel a Monday 2 pm appointment, please cancel by the previous
    Thursday ​at 2 pm.
  • To cancel a Tuesday 2 pm appointment, please cancel by the previous
    Friday at 2 pm.


This allows time for another patient to take your spot.  The late cancel/ no show fee is $50 per missed appointment.


 
How do I refill a medication?
All medications should be refilled through your preferred pharmacy. They will fax us a refill request.  
If you are changing the dosage, you should still refill through your pharmacy but verbally tell them the change and they will fax me to confirm. If you need a new medication this will require an appointment.


What is the best was to contact our providers?
Sign up for the patient portal.  This will help our providers reply to you quicker, it is secure and it will attach your message to your record for future reference.

 
How long does it take for a response?

Emergency:
If you are having an emergency, please call 911 or go to the nearest emergency room.

Urgent Need:
If your need is urgent please go to the nearest urgent care.

If during office hours M-F, please call the office stating what the problem is and that it is urgent along the best number to call you back. 


 If outside of business hours, on the weekend or holiday, you can page the provider.  Each page incurs a $50 charge. Calls lasting more than 10-minutes will be subject to additional charges. 


Call 1 (855) 266-7243. When prompted, enter (206) 317-4257 exactly as it appears. Then enter your call back number. You should get a call back within 3-6 hours.


Non-Urgent Need:
Non-urgent portal messages get a response in 24-72 hours. If you don’t get a response in 72 hours please send another message.

Refill Request:
Refill request take a minimum of 24-72 hours.

Records Request:
Records request generally get a response in 5-10 days.

 
How do I order supplements?

If it is something I have in office and you will be picking it up in person please schedule a supplement appointment which is 10 minutes long.  In the notes section, put the supplements you want to pick up so I can be sure I have them.

If it is something I have in office and you are not in town and need them to be mailed please message me through the patient portal. All other supplements can be ordered from my online supplement store by clicking here.


Phone Follow Up: How does this work?

You must sign a non-covered service agreement prior to the appointment.  The provider will call you, so please provide the best number to call. She may be running 10-15 minutes late.  If she is 20 minutes late please call the office.  Do not page the doctor.  Paging is for after hours urgent needs only. If you do so, you will be charged the $50 page fee plus the full cost of your appointment.