Set up your free 10-minute consultation with our intake coordinator.


Frequently Asked Questions

​​​Out of Town, State, Country?

No problem. FMNW has patients worldwide. Phone calls can be made within the United states and Canada. For patients in other countries FMNW uses Skype for phone calls.


Please be aware that most telemedicine/Skype visits are not covered by insurance. To be eligible for the time of service 20% discount payment must be made the day of your appointment. Our online payment option makes this easy!


If you do not establish in person initially please be aware that our physicians cannot prescribe medication for you and that all recommendations are meant to be utilized with your local doctor.


Special Needs?

If you are unable to walk over 200 feet please give us advanced notice and we can reserve a parking space for you


If you are unable to climb stairs please give us 1 week advanced notice and we will secure a room on the first floor for your appointment.


​​Does FMNW Providers take my Insurance?
We ask that you call your insurance company to verify if our provider is an in-network provider on your particular plan, and if Naturopathic Medicine and Acupuncture is covered.  Using the customer service number listed on the back of your insurance card, please ask the following: 

  1. Is Kimberly Iller / Meredith Bull at 8010 15th Ave NW Ste D Seattle WA 98117 an in network provider on my plan?

  2. Is naturopathic medicine and acupuncture covered by my plan?

  3. ​Are phone visits covered by my plan?

  4. Is there a limit to the number of visits or treatments on my plan for the various services offered?

  5. What is my copay for each type of visit?



How to make a Payment?
Preferred method of payment is a check mailed to the office. Checks declined due to non-sufficient funds will be charged a fee of $50.00 plus any additional fees charged to FMNW above the $50.00. Mail Checks to:


8010 15th Ave NW, Ste D,

Seattle, WA 98117

The other method of payment is by credit card payment.  You can pay online using PayPal or you can call or portal message your credit card details. You must include the specific amount to be charged.  Asking us to charge the current open balance is not sufficient.:


  • Credit card number
  • Expiration date
  • Security code on the back of the card
  • Names on card
  • Zip code associated with the card
  • Exact amount to be charged


Patient will receive a bill mailed to their house over 2 consecutive months. If your bill is unpaid, you will receive a warning email and will be given 2 additional weeks to pay your bill or to create a payment plan with the office.

Checks declined due to non-sufficent funds will be charged $50 plus any additional fees charged to FMNW above the $50.00.



Questions about your Bill?
Patients will receive a bill mailed to their mailing address over 2 consecutive months. If your bill is unpaid, you will receive a letter with a final warning. If you receive a bill or final warning and you have already paid, please contact our office with your payment details so we can verify that payment was received and applied correctly.


Any questions about your statement should be sent to Thrive Profitable Practices at:
(206) 778-5595

rachel@thrivepractices.com

For questions regarding insurance coverage, benefits or selecting a primary care doctor please contact your insurance provider. 
 



Where is FMNW located?
Our office is located in the Whittier Heights Neighborhood in North Ballard. If possible we recommend you drive by the clinic a few days before your appointment and locate parking.  Parking can be found behind the building, in the front of the building and in the neighborhood hood behind the building. The clinic is very small and reception is not on site. If you get lost on the way to your appointment we may not be able to call you back in enough time to be able to keep your appointment.

Note: If you search for "Dr. Kimberly Iller", many addresses come up.  Instead search for "Functional Medicine Northwest".


Where are the New Patient intake forms?
All intake forms can now be filled out on the Charm patient portal. If you cannot do that you can still access the paper forms online.


You can print these and bring them to your appointment by clicking here. If you are unable to do this, please inform the office at least 24-hours before your appointment so we can be sure to have some forms ready for you.


How do I Schedule an appointment?
Scroll to the bottom of my home page to make an appointment. Or you can make an appointment through the portal. Using the portal is the better option if you are using a cell phone to make your appointment. You must select the correct clinic and provider if you are using the patient portal.



How do I Get Documents to FMNW?

If the document is electronic it can be uploaded to the patient portal in a message.  This is the best way to get us documents.  



How do I cancel an appointment?
You can cancel online or by calling the office at (206) 268-0397. To avoid the late cancellation fee, please cancel in advance at least 48 business hours (Monday-Friday).


Examples:

  • To cancel a Monday 2 pm appointment, please cancel by the previous
    Thursday ​at 2 pm.
  • To cancel a Tuesday 2 pm appointment, please cancel by the previous
    Friday at 2 pm.


This allows time for another patient to take your spot.  The late cancel/ no show fee is $50 per missed appointment.


 
How do I refill a medication?
All medications should be refilled through your preferred pharmacy. This is true even if you have no more refills. Your pharmacy will fax us a refill request. This is a standard policy in most medical offices.  

If you are changing the dosage, you should still refill through your pharmacy but verbally tell them the change and they will fax me to confirm.


 If you need a new medication this will require an appointment.


What is the best was to contact our providers?
Sign up for the patient portal.  This will help our providers reply to you quicker, it is secure and it will attach your message to your record for future reference.

 
How long does it take for a response?

Emergency:
If you are having an emergency, please call 911 or go to the nearest emergency room.

Urgent Need:
If your need is urgent please go to the nearest urgent care.

If during office hours M-F, please call the office stating what the problem is and that it is urgent along the best number to call you back. 


 If outside of business hours, on the weekend or holiday, you can page the provider.  Each page incurs a $50 charge. Calls lasting more than 10-minutes will be subject to additional charges. 


Call 1 (855) 266-7243. When prompted, enter (206) 317-4257 exactly as it appears. Then enter your call back number. You should get a call back within 3-6 hours.


Non-Urgent Need:
Non-urgent portal messages get a response in 24-72 business hours M-F. If you don’t get a response in 72 hours please send another message.

Refill Request:
Refill request take a minimum of 24-72 business hours M-F.

Records Request:
Records request generally get a response in 5-10 days M-F.

 
How do I order supplements?

If it is something we have in office and you will be picking it up in person please schedule a supplement appointment which is 10 minutes long.  In the notes section, put the supplements you want to pick up so we can be sure to have them ready.

If it is something we have in office and you are not in town and need them to be mailed please message through the patient portal. 


Online Dispensary: This is another great way to get high quality discounted products.  Please see our dispensary. **COMING SOON: DR. ILLER IS LAUNCHING A CUSTOMIZED DISPENSARY WITH HER SPECIFIC PATIENTS NEEDS IN MIND.**


I use an FSA/HSA account for my supplements?

These account help lower the cost of health care and are great for patients. Please be advised that FSA accounts follow very specific rules. It is your responsibility to be aware of the rules, to keep track of your supplements and to be prepared to provide FMNW with a drafted letter that includes all of the pertinent information your FSA requires. Most require letters of medical necessity and will provide you the details needed.


Phone Follow Up: How does this work?

You must sign a non-covered service agreement prior to the appointment. 


The provider will call you, so please provide the best number to call. She may be running 10-15 minutes late.  If she is 20 minutes late please call the office.  Please allow 45 minutes for this appointment in case she is running late. 


Do not page the doctor.  Paging is for after hours urgent needs only. If you do so, you will be charged the $50 page fee plus the full cost of your appointment.


It is your responsibility to check to see if this visit is covered by insurance. In most cases it is not. Even if your insurance says it is covered you must sign the non-covered service waiver.